1. General Provisions
Form.com.pl is a communication and payment platform operated by AlfaMedial, based in Kraków, Poland, Os. Bohaterów Września 79a/16, 31-621 Kraków, VAT ID: 6771425568, REGON: 120607210. The platform enables secure online payments and form processing on behalf of partner entities.
2. Scope of Operation
Form.com.pl serves as an internal system for handling contact, reservation, and electronic payment forms. Users do not create accounts or custom forms – they only use predefined forms made available by AlfaMedial. The platform acts as a payment intermediary and does not provide the final service itself.
3. Payments
Payments are processed via the Paynow system. All transactions are immediate. The user receives a confirmation of payment and an invoice or receipt by e-mail after verification. Electronic invoices are issued without the recipient’s signature.
4. Refunds and Cancellations
The user may cancel a paid service or form submission no later than 7 days before the scheduled date (e.g., reservation, transfer, event). In such cases, AlfaMedial refunds the amount to the same account used for payment. Cancellations made less than 7 days prior are not eligible for a full refund.
5. Complaints
Complaints may be submitted using the contact form available at form.com.pl/kontakt or by e-mail at info@form.com.pl. All complaints are processed within 14 business days of receipt.
6. Liability
AlfaMedial is solely responsible for the correct mediation of data and payment transfers. It is not liable for the execution of the final service or for any errors caused by the payment operator. In the event of a failed or incorrect payment, the funds are refunded after transaction verification.
7. Personal Data Protection (GDPR)
The data controller is AlfaMedial. Personal data are processed in compliance with the GDPR for the purposes of service provision, form handling, and payment processing. Users have the right to access, rectify, restrict, delete, or transfer their data. Requests should be sent via the contact form or by e-mail to info@form.com.pl.
8. Cookies
This website uses cookies to ensure proper functionality, content personalization, traffic analysis (Google Analytics), and secure payment processing. Users may change browser settings or withdraw consent for cookies at any time.
9. Amendments
AlfaMedial reserves the right to amend these Terms of Service. The current version is always available at form.com.pl and becomes effective upon publication.
10. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Poland. All disputes arising from the use of the platform shall be resolved by the court having jurisdiction over the registered office of AlfaMedial.