§1. General Provisions
1. These Terms and Conditions (hereinafter: the “Terms”) define the rules for using the website Form.com.pl (hereinafter: the “Service”), operated by AlfaMedial, with its registered office in Kraków, Os. Bohaterów Września 79A/16, 31-621 Kraków, Poland, NIP: 6771425568, REGON: 120607210 (hereinafter: the “Operator”).
2. The Service constitutes a payment and communication platform as well as an organizational tool enabling users to submit inquiries, make reservations, and complete online payments for services offered by third-party entities cooperating with the Operator (hereinafter: the “Partners”).
3. Use of the Service implies acceptance of these Terms and the Privacy Policy available at www.form.com.pl.
4. The Operator reserves the right to amend these Terms at any time. Amendments shall take effect upon publication on the Service’s website and shall not affect transactions completed prior to such publication.

§2. Scope of the Service
1. The Service Form.com.pl is an internal system for handling contact forms, reservation forms, and electronic payments carried out in cooperation with the Operator’s Partners.
2. Users of the Service do not create accounts and do not generate their own forms; they use integrated solutions prepared and provided by the Operator.
3. The Service is a technical tool enabling Users to submit inquiries, make reservations, or complete payments for services offered by a given Partner.
4. AlfaMedial does not provide the end services described in the forms and offers; it acts solely as an organizational, settlement, and communication operator between the User and the Partner.
5. Services offered through the Service may include, in particular:
a) transfers and transport-related services performed by external licensed partners,
b) tourism-related and ancillary services (e.g. sightseeing, guided tours, tickets to attractions) provided by Partners,
c) catering and gastronomic services (e.g. breakfasts, catering) provided by third-party entities,
d) vehicle rental services (including passenger cars and campervans) offered by Partners under intermediary or affiliate models.
6. The Operator is not a tour operator or travel agent within the meaning of applicable tourism regulations, unless explicitly stated otherwise in the description of a specific service.

§3. Intermediary Nature of the Service and No Carrier Status
1. The Operator does not conduct road passenger transport activity within the meaning of applicable transport laws and is not a road carrier.
2. Transfers and other transport services presented in the Service are carried out by external Partners holding the required licenses and authorizations, acting in their own name and at their own responsibility.
3. Descriptions of transport services on the Service use terms such as “transfer” or “transport service performed by a partner,” indicating that the physical execution of the transport is carried out by the Partner.
4. In exceptional operational circumstances, where execution of the service by the Partner is not possible, the Operator may provide incidental logistical assistance, which does not constitute the provision of regular road passenger transport services by the Operator.
5. The incidental logistical assistance referred to in paragraph 4:
a) is substitute and auxiliary in nature,
b) is not advertised as a permanent or independent transport service of the Operator,
c) is not separately priced as the Operator’s own transport service,
d) does not constitute the primary subject of the Operator’s business activity.
6. Payments made by the User via the Service relate to an organized transfer service (organized by the Operator and performed by a Partner), and not to passenger transport provided by the Operator as a carrier.

§4. Vehicle Rental and Affiliate Services (Cars and Campervans)
1. The Service may present vehicle rental offers, including passenger cars and campervans, provided by Partners under intermediary or affiliate arrangements.
2. In the case of affiliate offers, the Operator:
a) provides access to information regarding Partner offers,
b) may redirect the User to the Partner’s website or reservation system,
c) may receive commission-based remuneration from the Partner,
d) is not a party to the vehicle rental agreement concluded between the User and the Partner.
3. Where a vehicle rental agreement is concluded through the Service, the Operator acts as an intermediary in concluding the agreement between the User and the Partner, while the detailed rental terms are governed by the Partner’s regulations or contract.
4. Where the Operator makes available its own vehicle (in particular a campervan), the service constitutes a rental of a vehicle without a driver and does not constitute a transport service or passenger carriage.
5. The vehicle rental referred to in paragraph 4 does not include a driver or passenger transport services; the vehicle is handed over to the User for independent use under the terms of the rental agreement.

§5. Payments
1. Payments made via the Service are processed exclusively through the Paynow payment system (mBank S.A.).
2. All User payments are credited to the Operator’s bank account, which subsequently settles accounts with the relevant Partners based on VAT invoices or other settlement documents issued by them.
3. The Operator does not hold funds on behalf of Users; funds received through the Service constitute remuneration due to Partners and are processed under settlement agreements between the Operator and the Partners.
4. Each transaction is processed immediately and automatically verified by the Paynow system.
5. Upon confirmation of payment, the User receives transaction confirmation and an electronic invoice or receipt, issued either by the Operator or by the relevant Partner, depending on the cooperation and settlement model.
6. Electronic invoices are issued without the recipient’s signature, in accordance with applicable legal regulations.

§6. Cancellations and Refunds
1. The User may cancel a booked service no later than 7 days before the scheduled date of service performance, unless otherwise specified in the offer description or the Partner’s regulations.
2. In the event of a valid cancellation, the Operator shall refund the payment to the same account from which the payment was made, within 14 business days from acceptance of the refund request by the relevant Partner or in accordance with applicable settlement arrangements.
3. Cancellations made less than 7 days prior to service performance do not entitle the User to a free refund, unless the Partner expressly agrees otherwise or the offer terms provide otherwise.
4. Refunds are processed by the Operator on behalf of the Partner, in accordance with internal settlement arrangements between the Operator and the Partner.

§7. Complaints
1. Complaints regarding the technical functioning of the Service or payment issues should be submitted via the contact form available at form.com.pl/kontakt or by email to info@form.com.pl.
2. Complaints concerning the quality, scope, or execution of end services (including transport services, tourism services, catering, and vehicle rental) should be submitted directly to the relevant Partner.
3. The Operator shall process technical complaints related to the functioning of the Service within 14 business days from the date of receipt.
4. Complaints requiring verification by the Paynow payment operator may be processed after obtaining the payment operator’s position, which may extend the complaint handling time.

§8. Liability
1. The Operator is liable solely for the proper technical functioning of the Service and for transmitting payment information between the User and the Partner.
2. The Operator shall not be liable for:
a) the manner, timeliness, or quality of services provided by Partners,
b) the content, completeness, or accuracy of service descriptions prepared by Partners,
c) errors, interruptions, or limitations in the operation of the Paynow payment system,
d) delays in the transfer of funds resulting from banking verification procedures,
e) damages resulting from improper or non-performance of end services by Partners, including transport services and vehicle rentals.
3. In the event of an incorrect or unsuccessful payment, funds shall be refunded to the User after positive verification of the transaction by the Operator or the payment operator.

§9. Cooperation with Partners
1. The Operator cooperates with selected business entities (Partners) on the basis of civil-law agreements defining, in particular, settlement rules, scope of liability, and service delivery principles.
2. Partners may authorize the Operator to accept payments from Users for services offered via the Service, where agreed in the cooperation agreement.
3. The Operator settles accounts with Partners based on VAT invoices or other settlement documents issued by them, in accordance with agreed settlement periods and rules.
4. Partners are responsible for the substantive content of their offers, compliance of their activities with applicable laws, and proper performance of end services for Users.
5. The Operator shall not be liable for acts or omissions of Partners who independently provide end services, including transport, tourism, catering, and vehicle rental services.

§10. Personal Data Protection
1. The controller of Users’ personal data is AlfaMedial.
2. Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR) for the purposes of service provision, handling forms, reservations, and payments, as well as for purposes resulting from the Operator’s legitimate interests.
3. With regard to data transferred to Partners, the Operator may act as a data processor pursuant to Article 28 GDPR or as an independent controller, depending on the nature of the service and contractual arrangements.
4. Users have the right to access, rectify, erase, restrict processing, transfer their data, and object to processing, within the limits set by GDPR.
5. Requests concerning personal data processing should be sent to info@form.com.pl.

§11. Cookies and Analytics
1. The Service uses cookies to ensure proper operation, content personalization, traffic analysis, and payment system support.
2. Users may change browser settings regarding cookies at any time or withdraw consent to their use; this may affect certain functionalities of the Service.
3. The Service may use analytical tools (including Google Analytics or similar solutions) to improve service quality, optimize functionality, and analyze usage of the Service.

§12. Amendments to the Terms
1. The Operator reserves the right to amend these Terms at any time.
2. Amended Terms become effective upon publication on the Service’s website.
3. Amendments do not affect transactions completed prior to their publication.

§13. Governing Law and Jurisdiction
1. These Terms shall be governed by Polish law.
2. Any disputes arising from or related to the use of the Service shall be resolved by the court having jurisdiction over the Operator’s registered office, unless mandatory legal provisions provide otherwise.
3. Matters not regulated herein shall be governed by the provisions of the Polish Civil Code and the Act on Providing Services by Electronic Means.