Last updated: October 26, 2025

1. General Information
This Privacy Policy describes how Form.com.pl (operated by AlfaMedial, Os. Bohaterów Września 79a/16, 31-621 Kraków, Poland, VAT ID: 6771425568, REGON: 120607210) collects, uses, and protects personal data of users who use the website and its online payment and communication features.
The platform acts as a secure intermediary for handling online forms and payment transactions on behalf of partner entities. AlfaMedial prioritizes user privacy and data security in all operations.
2. Data Controller
The data controller is AlfaMedial, based in Kraków, Poland, Os. Bohaterów Września 79a/16, 31-621 Kraków.
For all data protection inquiries, please contact us at: info@form.com.pl.
3. Purpose and Scope of Data Processing
Personal data are processed for the following purposes:
– processing online payments and managing contact or booking forms,
– fulfilling electronic agreements,
– responding to inquiries and handling complaints,
– maintaining communication with users,
– complying with legal obligations (e.g. accounting and tax regulations),
– ensuring system security and preventing misuse.
4. Legal Basis for Processing
Data processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR) on the basis of:
– Article 6(1)(b) GDPR – processing necessary for the performance of a contract,
– Article 6(1)(c) GDPR – legal obligation of the controller,
– Article 6(1)(f) GDPR – legitimate interest of the controller (e.g. fraud prevention, system protection, customer service).
5. Types of Personal Data Processed
AlfaMedial may process the following personal data:
– first name and last name,
– e-mail address and phone number,
– transaction data (amount, reference number, payment date),
– IP address and browser/device identifier,
– data voluntarily provided through contact or booking forms.
6. Data Recipients
Personal data may be shared only with entities cooperating with AlfaMedial, including:
– payment service providers (e.g. Paynow),
– IT and hosting service providers,
– partner companies whose services are facilitated via Form.com.pl,
– public authorities – only when required by law.
7. Data Retention
Personal data are stored for as long as necessary to fulfill the purposes for which they were collected, and thereafter as required by applicable law (e.g. 5 years for financial and accounting records). When data are processed based on consent, they are retained until that consent is withdrawn.
8. User Rights
Each user has the following rights under the GDPR:
– the right to access their data,
– the right to rectify or complete their data,
– the right to erasure („right to be forgotten”),
– the right to restrict processing,
– the right to data portability,
– the right to object to processing,
– the right to lodge a complaint with the Polish Data Protection Authority (PUODO).
Requests regarding personal data may be submitted by e-mail to: info@form.com.pl.
9. Cookies and Tracking Technologies
This website uses cookies to ensure optimal performance and improve user experience. Cookies are small text files stored on your device when visiting the website.
Purposes of cookies:
– ensuring proper website operation,
– analyzing traffic and statistics (Google Analytics),
– personalizing content and ads (Google Ads, Meta Pixel),
– supporting secure payment and booking forms,
– enhancing system security.
10. Managing cookies:
You can manage cookie settings in your web browser or through the consent banner displayed on the website. Disabling cookies may affect certain functionalities of the website.
Types of cookies used:
– essential cookies – necessary for core functionality,
– analytical cookies – used for traffic and usage analysis,
– functional cookies – remembering user preferences,
– marketing cookies – enabling personalized ads and remarketing.
11. Data Security
AlfaMedial applies technical and organizational measures to protect personal data against unauthorized access, alteration, loss, or destruction. All website connections are encrypted (SSL), and data are stored on secure, monitored servers located within the European Economic Area.
12. Policy Updates
AlfaMedial reserves the right to update this Privacy Policy at any time. The current version is always available at form.com.pl/privacy-policy. Updates take effect upon publication.